FAQ

All
donors
fundraising
money
registration
Teams
eventday
< Back to full list...

How do I get a bandana? What about a tote bag?

In order to earn the snazzy Steps for Pets bandana (for you or your pet) and tote bag (mostly for you... unless your pet uses a tote bag), participants need to meet their modest, age-specific minimum fundraising amount, listed below:

  • Children & Youth 0-17: Fundraise a minimum of $75
  • Adults 18+: Fundraise a minimum of $150

Once you hit your minimum, you'll pick up your incentive items on event day. If you aren't able to pick it up on event day, send us an email at info@bluesea.org, we'll figure it out.

Can my pet come?

Absolutely! We welcome all pets, with the caveat that your pet is comfortable in large group settings and around other animals. See more details here.

Who do cheques get made out to?

Please make cheques payable to Steps for Pets and write the name of the walker or team you are supporting on the memo line.

How do I register to walk?

If you want to start or join a team (or walk by yourself), you can register online by clicking the Register button on the top menu, next to the logo. The registration process will take you about 5 minutes, so you can do it while the coffee's perking. Note: When setting up your username, please do not use spaces.

I see a charge from 'Blue Sea Philanthropy' or 'Bambora' on my credit card statement - is that you?

Yes! If you donate or pay by credit card/Paypal, our charity's legal name will appear on your statement - Blue Sea Philanthropy, a registered Canadian Foundation.


Occasionally, the name that appears on your statement may show 'Bambora' instead - this is the name of Blue Sea's credit card payment gateway supplier.

If I can't make it to the event, can I cancel my registration?

Yes - life happens! Call or email us and we can cancel your registration. But remember, you can do your walk offsite at any time, and the money you raise for your charity is still valuable. So if you are able, reschedule instead of cancelling.

What if I receive a cheque that's made out to me and not Steps for Pets?

If you receive cash or cheques made payable to you, please login to FundHub, click Fundraising, then Enter $$ or Cheques, and enter the donor information there. You'll then have one of two choices:


  • Option 1: Pay the donations online with your credit card and keep the cash/personal cheques. By doing so, you deem your donations "complete" and nothing else needs to be done or sent to us. OR...

  • Option 2: Bank the cash and personal cheques, then write a personal cheque payable to Steps for Pets, in the amount of the total you received in cash/cheques. Mail this to the SFP Head Office with your completed form as soon as you can.

What do I do with cheques written out to Steps for Pets?

Please send a completed Pledge Form and any cheques addressed to Steps for Pets to:


Steps for Pets

c/o Blue Sea Foundation

240 Duke St. W. Suite 200

Kitchener, ON, Canada

N2H 3X6


Note: Include complete donor information to ensure your donor receives a charitable tax receipt!


Bonus: Enter this cheque pledge with donor address details into FundHub so that the funds appear on your scoreboard right away!

I'm trying to give a donation from a country outside of North America, but I don't have a postal code. How can I proceed?

Simply add in five zeroes (00000) as the postal code, and the donation page should allow you to continue - if you're still having trouble, please contact our office and we would be more than happy to help!

If people donate to me, will my team get credit for it?

Yes! If you have joined a team, your fundraising totals will be reflected in both your team total and the overall event total.

I received a notification email that someone donated to me. How do I thank them?

First of all, don't hit "reply" to that notification email - that just goes to us (and we might mildly make fun of you).


To thank your donors, login to your FundHub, click on Fundraising, then click on Thank Donors. Follow the instructions there to send them a quick thank you note.

It's event day and I still haven't registered, can I still show up and participate?

You absolutely can! You'll need to a sign a physical waiver when you arrive, but you can definitely still participate. But since you're here - why not take 5 minutes to complete our quick n' easy online registration? You'll save time at check-in, and your event organizers will thank you!

I am planning to attend SFP with my family. Do we all need to register?

The short answer is: yes. It helps us get a better handle on how many participants to expect on event day.


So please, create a separate registration profile for each family member. Feel free to use the same email address for all accounts, or even post all donations under one family member's name for efficiency's sake, but each person should have their own profile.

Can I run the route instead of walking?

No - to keep all of our participants, including children, seniors, and animals safe, participants are not permitted to run our routes.

What's a waiver? Do I need to sign a paper waiver form?

The waiver form means you understand the risk of walking in the event, that in the event of injury you release the event, the volunteers and the operators and charity partners of the event from any liability and, should your picture be taken on event day, you release SFP to appropriately use your likeness in any future SFP publications.


You only need a paper waiver if you have not registered online.


  • Adults: When you register online, you automatically accept an electronic waiver, which is all that is needed for adults.
  • Youth/Children: If you have youth or children under the age of majority on your team, they’ll need to submit a waiver from their parent/guardian.
  • An online form will be emailed to all parents/guardians in advance of event day
  • Waivers will also be available at check-in for those who did not register online

What are processing fees?

When a donor gives online, we provide them with an opportunity to cover the 4.25% processing fees we pay to process each credit card donation. It's totally voluntary and helps SFP reduce its operating costs for the event.


  • Breaking down the processing fees:
  • 1.75% FundHub cost
  • 2.25% + $0.10 per Credit card gateway transaction
  • Total: Approximately 4.25%
  • Tax Receipt: This extra amount is claimable and added to your overall donation total. For example, a donor gives $100 and covers the 4.25% processing fee - the tax receipt issued is for $104.25.
  • Does Blue Sea actually pay 4.5% on every verified gift regardless of size? Yes, we do.
  • Does Blue Sea charge the local charity if the costs aren't covered by the donor? No, we don't.

Is this a fundraiser?

Absolutely! The purpose of Steps for Pets is to raise funds for our host charities. Walkers work hard to raise funds from friends, families and co-workers to support the charity they are walking for. The hype and excitement of event day is the celebration for all that hard work!

Oops... I accidentally donated to the wrong team or participant. Can you move my donation?

Email or call us and we'll take care of it for you. We'll need to know:

  • The name of the donor
  • The amount of the donation
  • Who you gave to originally (participant or team name)
  • Who you would like the donation moved to

What does a Team Captain do?

Team Captains are the backbone of SFP. Here's what they do:

  • Create their team online (pick their location + charity, their fundraising goal, and a sweet name)
  • Recruit other people to walk on their team, and encourage teammates in their fundraising efforts
  • Provide help to walkers with questions (and send them to the SFP Team if needed!)

On event day, Team Captains rally their team together, congratulate them on a job well done, and walk with those who need a pal to walk alongside.

How do I raise money?

Once you register online, you can use the online FundHub to email your friends and family a link to your personal fundraising page. There, they can give to you securely online by credit card or PayPal. Alternately, you can download a pledge form, print it out, and ask people face-to-face for support.


For more help, check out our fundraising tips.

How do I change my team name?

Only the Team Captain (a.k.a. the participant who started the team) can make this change:

  • Login to your FundHub
  • On the left menu, click the "Team" tab
  • On the left menu, click "Edit Team Info".
  • After editing your team name, be sure to click "Save" when you're finished!

Do all donors get a charitable receipt?

Online donations of $20 or more with a valid email will receive a charitable receipt. This includes cash donations that you have paid in using your own credit card.


  • Cheque donations of $20 or more with a valid email will be receipted via email after the event.
  • Cheque donations of $20 or more without a valid email (but with a valid mailing address) will be receipted by post after the event.

Note: If we don't have a valid physical address, we cannot issue a tax receipt, even if an email is provided.

Can my kids participate without me?

All kids age 12 and under must be accompanied by a parent or guardian who is walking with them and stays with them at all times (including helping them register/hand in their waiver form). The routes are family-friendly, but not intended for children walking alone.


All youth under the age of majority must have a waiver signed by their legal guardian.

Can you move me to a different team (or remove me from a team)?

Yes! This is a change that we need to make at the SFP Headquarters. Contact us and we'll either a) remove you from the team, so that you can start or join a new one, or b) move you to a different team (if you know which one you'd like to join).

I've forgotten/lost/misplaced my password/username/email - how can I retrieve it?

Click the login link at the top of the page - you'll find a Forgot Password? link at the bottom of the box that pops up. (Or hey, you can just click here.)

Where do I get a pledge form?

A pledge form is sent to you via email automatically when you register for SFP. But if you can't find that email, additional pledge forms may be downloaded from the Tools page.

How do I record cash and cheque donations online?

To add pledges on your FundHub page:

  • Login to FundHub.
  • Select "Enter $$ or Cheques" from the left side menu.
  • Enter each pledge in, one by one. Carefully type in the details of your donations.
  • Note: Email addresses are used exclusively to send tax receipts electronically at the end of the event (no spam!).

Then, pay off cash pledges using your own credit card (donors get their receipt based on the information you entered above). We do not accept cash donations on event day. After you have entered cash pledges, click the "Pay" button to use your credit card to validate the pledge -- then, you keep the cash.


Mail any cheques written out to Coldest Night of the Year to:


Coldest Night of the Year

c/o Blue Sea Foundation

240 Duke St. W. Suite 200

Kitchener, ON, Canada

N2H 3X6

Don't see your question here?

Ask us! Visit the contact page to get in touch with our friendly customer-service team.

Got questions about Steps for Pets?
info@stepsforpets.ca | 1.877.743.3413